Privacy Policy

Please read carefully before using Wdeny’s services. This Privacy Policy aims to explain how we collect your personal data, why we collect it, who we share it with, and how you can exercise your legal rights under the Personal Data Protection Law (PDPL) in the Kingdom of Saudi Arabia.

In this policy:

  • “Personal Data” means any information that directly identifies you or can be used to identify you.
  • “Processing” refers to any operation performed on data, such as collection, storage, use, or deletion.
  1. Who We Are and How to Contact Us Wdeny is a Saudi delivery platform operated by a company specialized in delivery services within the Kingdom. If you have any privacy-related inquiries, you can reach us at: Email: info@wdeny.com
  2. What Data Do We Collect?
  • Account Information: Name, email address, phone number, country, language, account settings.
  • Order & Delivery Information: Delivery address, pickup type, order date and time, ordered products.
  • Location Data: City, address, geographic coordinates.
  • Device Information: IP address, device type, operating system, usage preferences.
  • Payment Data: Payment card details, payment provider, transaction details, receipts.
  • Support Data: Content of your communication with customer service, attached images or notes.
  1. How Do We Use Your Data? We use your data to:
  • Create and manage your account.
  • Process and deliver your orders.
  • Personalize your app experience.
  • Display notifications and offers.
  • Improve our services.
  • Protect the platform from fraud.
  1. Who Can Access Your Data?
  • Delivery partners to fulfill your orders.
  • Service providers (e.g., payment gateways, customer support).
  • Legal authorities upon official request.
  1. Cookies and Tracking We use cookies to enhance performance, analyze usage, and personalize content.
  2. Your Rights as a User You have the right to:
  • Access your personal data.
  • Correct or delete your data.
  • Object to data processing.
  • Request data portability to another party.
  1. Data Protection We use appropriate security measures including encryption, access control, and system monitoring to protect your data.
  2. Data Transfers Outside the Kingdom We may share your data with service providers outside the Kingdom, in accordance with applicable data protection regulations.
  3. Updates to the Privacy Policy We may update this policy from time to time. You will be notified of any material changes via the app or by email.